How is financial assistance determined?
Financial assistance is based on need and determined by
Federal Poverty Levels, which includes income and number of family members. Financial need does not consider age, gender, race, social or immigrant status, sexual orientation or religious affiliation.
To apply for financial assistance, you must complete a Financial Assistance Application. To request a free application be mailed to you, call 855-989-6789. The following documentation should be included with your application:
- Checking & savings account statements (last three months)
- Verification of income (last two months)
- Last year’s federal tax return or non-filing letter
Physicians covered by SSM Health Financial Assistance Policy
list of physicians to determine if your doctor is covered under SSM Health's Financial Assistance Policy. To search by name, specialty, or hospital hold the "CTRL" and "F" keys at the same time. A search box will appear that you can use to
find your physician quickly. Any questions about financial assistance for your physician and/or professional services should be directed to that provider's office.
Submit your application and documentation
Submit your application and all requested documentation by mail, email, fax or in person.
We also offer a convenient online application. Be assured that SSM Health understands the sensitivity of your personal information and works
hard to protect your privacy.
SSM Health: Patient Business Services
Attn: Financial Assistance
P.O. Box 28205
St. Louis, MO 63132
Contact Customer Service
For more information about financial assistance, contact an SSM Health customer service representative toll free at 855-989-6789, Monday through Friday, 8 am – 5 pm CST.
A customer service representative can also provide a copy of our billing and collections policy, which describes the actions that SSM Health may take in the event of nonpayment and is provided for free upon request.